Return Policy

Overview

We want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us. Please read this policy carefully before making a purchase.

Return Period

You may return unused and unopened products within 30 days of the purchase date for a full refund or exchange. Products must be in their original packaging and condition.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original condition
• The product must be in its original packaging
• The return must be initiated within 30 days of purchase
• You must have proof of purchase (receipt or order confirmation)
• The product must not be damaged due to misuse or negligence

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or opened
• Products damaged due to misuse or negligence
• Products without proof of purchase
• Digital products or downloadable content
• Customized or personalized products

Return Process

To initiate a return, please follow these steps:

1. Contact us via email at infocenter@xakriondhlixie.world with your order number and reason for return
2. We will provide you with return instructions and a return authorization number
3. Package the product securely in its original packaging
4. Include the return authorization number and proof of purchase
5. Ship the product to the address provided in the return instructions

Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-14 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange a product for a different item, please contact us to discuss availability. Exchanges are subject to product availability and price differences.

Defective Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about returns or need assistance with the return process, please contact us at:

Email: infocenter@xakriondhlixie.world
Address: 176 Southfield Drive, Lincoln 7608, New Zealand
Phone: +64 800 548 346